Terms and Conditions

Last Updated: February 2, 2026

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Al-Oula Academy LTD ("Company", "we", "us", or "our"), concerning your access to and use of the aloula-academy.com website as well as any related applications (the "Site").

The Site provides the following services: Teaching Online Arabic Language and Recitation Skills ("Services"). You agree that by accessing the Site, scheduling a session, or purchasing a package, you have read, understood, and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.

2. Age Restriction

The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission. By using our Services on behalf of a minor, you represent and warrant that you are the parent or legal guardian of that minor and consent to these Terms on their behalf.

3. Nature of Business

The intended purpose of the business is to provide private online language education directly to students. As a registered UK entity, Al-Oula Academy LTD sells structured language learning packages and curriculum-based tuition. We operate as a standard merchant where we handle the enrollment, provide the educational content through our tutors, and manage all billing and student support directly. All payments processed are for educational services delivered by our academy.

4. Company Information

This website is operated by Al-Oula Academy LTD, a private limited company registered in England and Wales.

  • Company Number: 17008989
  • Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
  • Contact Email: aloula.center1@gmail.com
  • Contact Phone: +34602373711

5. Acceptable Use

You may not access or use the Site for any purpose other than that for which we make the site and our services available. As a user of this Site, you agree not to:

  • Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us.
  • Circumvent, disable, or otherwise interfere with security-related features of the Site.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Make improper use of our support services, or submit false reports of abuse or misconduct.
  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site.
  • Attempt to impersonate another user or person, or use the username of another user.
  • Use any information obtained from the Site in order to harass, abuse, or harm another person.
  • Harass, annoy, intimidate, or threaten any of our employees, agents, or other users.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site.

6. Intellectual Property

Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site ("Our Content") are owned or licensed to us, and are protected by copyright and trademark laws.

You are granted a limited license to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. You may not reproduce, distribute, or sell them.

7. Payments and Pricing

  • Currency: All prices are listed in USD (or GBP/EUR depending on your setting) and include applicable taxes unless otherwise stated.
  • Payment: Payment must be made in full before the commencement of any course package. We use Stripe as our secure payment processor. We do not store your credit card details.
  • Authorization: By purchasing a package, you authorize us to charge your chosen payment method for the total amount.

8. Refund and Cancellation Policy (Important)

We strive to ensure your satisfaction. Our refund policy is as follows:

  • 14-Day Cooling-Off Period: In accordance with UK Consumer Law, you have the right to cancel your purchase within 14 days of payment for a full refund, provided that you have not started using the services (i.e., you have not attended any scheduled lessons).
  • After Sessions Have Started: Once you have attended your first session, the package is considered "used" and is non-refundable, except at our sole discretion or in the event of a proven service failure on our part.
  • Rescheduling Lessons: You may reschedule a planned lesson with at least 24 hours' notice. If you fail to attend a scheduled lesson without 24 hours' notice, the lesson will be deducted from your package balance.
  • Refund Process: To request a refund, please contact us at aloula.center1@gmail.com. Approved refunds will be processed back to the original payment method within 5-10 business days.

9. Session Recordings

We may record sessions for training, quality assurance, and safety purposes. We may in some instances publish parts of the recordings (e.g., for testimonials or examples) in a way that does not identify the student by full name or address, unless explicit consent is provided. By using our Services, you acknowledge and agree to such recordings.

10. Modifications to the Site and Terms

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to make changes to these Terms and Conditions at any time. The updated version will be indicated by an updated "Revised" date. Your continued use of the Site represents that you have accepted such changes.

11. Disclaimer and Limitation of Liability

The Site and Services are provided on an "as-is" and "as-available" basis. We make no warranties or representations about the accuracy or completeness of the Site’s content.

To the fullest extent permitted by law, we will not be liable to you for any lost profits, lost data, or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the site. Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us for the Services during the six (6) month period prior to any cause of action arising.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

  • Email: aloula.center1@gmail.com
  • WhatsApp: +34602373711